Salon Experience & Retail Sales Specialist

JCPenney; Visalia (CA); On-site; USD 23,419 - 28,929; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Term life insurance

Paid vacation

Holidays (paid)

Job summary

JCPenney Salon is seeking a Salon Customer Experience Specialist to greet guests, manage front desk operations, schedule appointments, and deliver an elevated in-salon experience. You’ll be the first and last impression, ensuring a welcoming environment and smooth service from check-in to checkout.

In addition to outstanding customer care, you will educate guests on product benefits, upsell retail items, and partner with stylists to reinforce recommendations, supporting salon growth and guest

Qualifications

• Love for salon products and services.
• Ability to drive sales while delivering great customer service.
• Accountability for actions and outcomes.
• Proactive in improving the customer experience.

Responsibilities

• Greets guests with warmth and professionalism, creating a welcoming first impression.
• Manages front desk operations, appointment scheduling, check-in/out, and payments.
• Educates guests on product benefits and usage, driving retail sales.
• Collaborates with stylists to reinforce recommendations at checkout.
• Supports in-salon promotions, launches, and limited-time offers.
• Promotes guest rebooking and salon loyalty programs.

Skills

Passion for salon

Results

Ownership

Intensity

Job description

JCPenney Salon is seeking a Salon Customer Experience Specialist to greet guests, manage front desk operations, schedule appointments, and deliver an elevated in-salon experience. You’ll be the first and last impression, ensuring a welcoming environment and smooth service from check-in to checkout.

In addition to outstanding customer care, you will educate guests on product benefits, upsell retail items, and partner with stylists to reinforce recommendations, supporting salon growth and guest