Salon Experience Concierge & Retail Sales Pro

JCPenney; Round Rock (TX); On-site; USD 17,908 - 22,041; Part time

Benefits offered by this job

Associate discount

Medical/dental/vision benefits

Paid holidays

Job summary

JCPenney seeks a Salon Customer Experience Specialist to be the first and last friendly impression for guests. You will manage front desk duties, schedule appointments, and confidently recommend retail products to enhance each guest's hair routine.

In this role, you will collaborate with stylists and managers to ensure a seamless, personalized guest experience from check-in to checkout, driving sales while upholding the salon's hospitality standards.

Qualifications

• Experience delivering friendly, professional service in a retail or salon setting.
• Ability to meet sales targets while maintaining high customer satisfaction.
• Excellent communication and active listening to address guest needs.
• Collaborate with stylists and managers to ensure smooth front desk operations.

Responsibilities

• Greet guests warmly and manage check-in/check-out processes.
• Proactively recommend and upsell retail products based on guest needs.
• Schedule appointments accurately and confirm bookings.
• Support promotions, product launches and promotions in-store.
• Maintain front desk organization and cleanliness; handle inquiries professionally.

Skills

Retail sales

Customer service

Communication

Team collaboration

POS systems

Tools

POS systems

Job description

JCPenney seeks a Salon Customer Experience Specialist to be the first and last friendly impression for guests. You will manage front desk duties, schedule appointments, and confidently recommend retail products to enhance each guest's hair routine.

In this role, you will collaborate with stylists and managers to ensure a seamless, personalized guest experience from check-in to checkout, driving sales while upholding the salon's hospitality standards.