Salon Guest Experience & Retail Sales Pro

JCPenney; Freehold (NJ); On-site; USD 22,041 - 27,552; Full time

Benefits offered by this job

Employee discount

Benefits package

Job summary

The Salon Customer Experience Specialist at JCPenney is the first and last impression in the salon, ensuring a welcoming, professional experience for every guest. This role manages front desk operations, accurate appointment scheduling, and courteous service while supporting the salon team and resolving client concerns.

Beyond guest care, you will confidently recommend and sell retail products to support each guest's hair routine, drive revenue, and reinforce JCPenney's commitment to expert care

Qualifications

• Passion for salon and product knowledge drives guest engagement and sales.
• Strong focus on achieving sales targets while delivering exceptional service.
• Accountability for owning actions and maintaining a high standard of hospitality.
• Proactive energy and urgency to enhance the customer experience.

Responsibilities

• Greet guests warmly and manage front desk with professionalism.
• Assist with appointment scheduling and check-in/out processes.
• Recommend and upsell retail products aligned with guest needs and stylist advice.
• Support promotions, product launches and in-salon events.
• Collaborate with stylists and managers to ensure seamless service.

Skills

Passion for Salon

Results oriented

Ownership

Intensity

Job description

The Salon Customer Experience Specialist at JCPenney is the first and last impression in the salon, ensuring a welcoming, professional experience for every guest. This role manages front desk operations, accurate appointment scheduling, and courteous service while supporting the salon team and resolving client concerns.

Beyond guest care, you will confidently recommend and sell retail products to support each guest's hair routine, drive revenue, and reinforce JCPenney's commitment to expert care