Salon Guest Experience & Front Desk Specialist

JCPenney; Johnstown (Cambria County); On-site; USD 16,531 - 20,664; Full time

Benefits offered by this job

Health benefits

401(k) with Company match

Associate discount

Job summary

JCPenney is seeking a Salon Customer Experience Specialist to be the first and last impression in the salon, ensuring a welcoming, professional experience for every guest. This role manages front desk operations, accurate appointment scheduling, and courteous service.

It also involves educating guests on product benefits, upselling retail items to support hair routines, and collaborating with stylists to reinforce recommendations during checkout.

Qualifications

• Passion for salon products and services.
• Strong sales and up-selling abilities.
• Ability to deliver warm, professional guest experiences.
• Comfort with helping guests find products and routines.

Responsibilities

• Greet guests warmly and manage check-in/check-out at front desk.
• Proactively recommend and sell retail products based on guest needs.
• Coordinate appointments and ensure accurate scheduling.
• Support in-store promotions, product launches and events.
• Maintain front desk and salon retail area cleanliness and organization.

Skills

Customer service

Retail sales

Team collaboration

Guest engagement

Tools

POS system

Job description

JCPenney is seeking a Salon Customer Experience Specialist to be the first and last impression in the salon, ensuring a welcoming, professional experience for every guest. This role manages front desk operations, accurate appointment scheduling, and courteous service.

It also involves educating guests on product benefits, upselling retail items to support hair routines, and collaborating with stylists to reinforce recommendations during checkout.