Salon Guest Experience & Retail Sales Pro

JCPenney; Glendale (AZ); On-site; USD 20,664 - 26,174; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Term life insurance

401(k) with Company match

Employee discount

Job summary

JCPenney seeks a Salon Customer Experience Specialist to be the first and last impression in our salon, delivering a welcoming, professional experience. You will manage front desk operations, schedule appointments, and provide prompt, courteous service throughout each guest visit.

In addition to guest care, you will support selling retail products aligned with guests’ hair routines, reinforcing product recommendations with stylists and processing payments at checkout.

Qualifications

• Passion for salon services and product knowledge.
• Ability to drive sales while delivering exceptional guest service.
• Ownership and accountability for customer interactions.
• Proactive performance with energy and urgency.

Responsibilities

• Greet guests warmly and manage front desk operations with accuracy.
• Schedule appointments and confirm details with guests.
• Educate guests on products and promotions; assist at checkout.
• Support promotions, product launches, and in-salon events.
• Encourage rebooking and promote JCPenney Rewards and credit options.
• Maintain cleanliness and organization of front desk and salon retail area.

Skills

Passion for salon

Results-driven

Ownership

Intensity

Job description

JCPenney seeks a Salon Customer Experience Specialist to be the first and last impression in our salon, delivering a welcoming, professional experience. You will manage front desk operations, schedule appointments, and provide prompt, courteous service throughout each guest visit.

In addition to guest care, you will support selling retail products aligned with guests’ hair routines, reinforcing product recommendations with stylists and processing payments at checkout.