Salon Guest Experience & Retail Sales Pro

JCPenney; South Burlington (VT); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) with Company match

Employee discount

Job summary

JCPenney is seeking a Salon Customer Experience Specialist to ensure a welcoming, professional salon visit and accurate appointment scheduling. You will be the first and last impression, delivering personalized service and helping guests feel confident about their hair routines.

You’ll educate guests on products, support promotions and launches, and partner with stylists to reinforce recommendations at checkout. Be ready to drive sales and guest loyalty.

Qualifications

• Passion for Salon: A love for product and salon services.
• Results: Drive sales, profit, and customer service; work efficiently and effectively.
• Ownership: Provide great customer service; take accountability for actions and outcomes.
• Intensity: Seek ways to improve the customer experience with energy and urgency.

Responsibilities

• Greets every guest with warmth and professionalism, creating a welcoming first impression.
• Engages and actively listens; ensures guests feel supported and excited to return.
• Delivers a seamless, personalized experience from check-in to checkout and beyond.
• Answers questions, confirms appointments, and communicates clearly with guests.
• Collaborates with stylists and management to support the salon team and goals.
• Maintains front desk operations, scheduling accuracy, guest check-in/out, and payment processing.
• Supports inventory management and alerts leadership to low stock.

Skills

Customer service

Sales

Product knowledge

Hospitality

Communication

Job description

JCPenney is seeking a Salon Customer Experience Specialist to ensure a welcoming, professional salon visit and accurate appointment scheduling. You will be the first and last impression, delivering personalized service and helping guests feel confident about their hair routines.

You’ll educate guests on products, support promotions and launches, and partner with stylists to reinforce recommendations at checkout. Be ready to drive sales and guest loyalty.