Salon Guest Experience & Retail Specialist

JCPenney; Sugar Land (TX); On-site; USD 16,531 - 20,664; Full time

Benefits offered by this job

Associate discount on JCPenney merch

Job summary

JCPenney is seeking a Salon Customer Experience Specialist to be the first and last impression of the salon. You will manage front desk operations, schedule appointments, and provide warm, professional service while confidently recommending and selling retail products that support guests' hair routines.

You will collaborate with stylists, drive retail sales, and promote JCPenney Rewards and credit card usage. Enjoy associate discounts and a supportive team focus on guest satisfaction.

Qualifications

• Love for salon and products; understands client benefits from products and salon services.
• Drive sales and provide high quality customer service; work efficiently and effectively.
• Take accountability and build positive, inclusive relationships; deliver strong performance.

Responsibilities

• Proactively recommends retail products based on guests' needs and promotions.
• Achieves or exceeds individual retail sales goals and contributes to salon targets.
• Greets guests warmly and maintains a welcoming, professional first impression.
• Communicates clearly to confirm appointments and answer questions.
• Supports front desk operations: scheduling, check-in/out, and payment processing.
• Promotes events, drives traffic, and supports service bookings.
• Upholds cleanliness and organization in front desk and retail areas.

Skills

Customer service

Ownership

Results

Intensity

Job description

JCPenney is seeking a Salon Customer Experience Specialist to be the first and last impression of the salon. You will manage front desk operations, schedule appointments, and provide warm, professional service while confidently recommending and selling retail products that support guests' hair routines.

You will collaborate with stylists, drive retail sales, and promote JCPenney Rewards and credit card usage. Enjoy associate discounts and a supportive team focus on guest satisfaction.