Sales Operations & Forecasting Lead

American Express Global Business Travel; Olympia (WA); Remote; USD 88,000 - 164,000; Full time

Job summary

American Express Global Business Travel is seeking a Sales Operations Manager to own high-impact projects across sales process design, forecasting, and analytics. You will partner with sales leaders to translate ambiguous problems into scalable solutions and improve productivity of the go-to-market organization.

Responsibilities include designing end-to-end sales processes, optimizing GTM tech stack like Gong, Outreach, 6sense, and ZoomInfo, and delivering data-driven insights to leadership.

Qualifications

• At least 5 years in Sales Operations, Revenue Operations, or related analytical/GTM role.
• Ability to distill complex problems into actionable requirements for sales and revenue leadership.
• Advanced proficiency in Salesforce with reports and dashboards to support sales process.
• Experience with Gong, Outreach, 6sense and ZoomInfo or comparable sales tools.
• Strong analytical and Excel/data modeling skills with data-driven recommendations.

Responsibilities

• Distill complex business problems and cross-functional processes into simplified, actionable requirements.
• Design end-to-end sales processes from lead routing to forecasting and contraction.
• Partner with Marketing, Solutions, Pricing, and Analytics to ensure seamless customer journeys.
• Build and refine the sales forecasting methodology and cadence for accuracy.
• Lead territory design and account segmentation using data-driven approaches.

Skills

Sales Operations

Forecasting

Territory design

Salesforce

Gong

Outreach

6sense

ZoomInfo

Excel

Data modeling

Communication

Education

Bachelor's degree in Business, Finance, Economics, or related field

Tools

Sales tools (Gong, Outreach, 6sense, ZoomInfo)

Job description

American Express Global Business Travel is seeking a Sales Operations Manager to own high-impact projects across sales process design, forecasting, and analytics. You will partner with sales leaders to translate ambiguous problems into scalable solutions and improve productivity of the go-to-market organization.

Responsibilities include designing end-to-end sales processes, optimizing GTM tech stack like Gong, Outreach, 6sense, and ZoomInfo, and delivering data-driven insights to leadership.