Strategic Sales Operations Leader — Forecasting & Process Design

American Express Global Business Travel; Trenton (NJ); Remote; USD 88,000 - 164,000; Full time

Benefits offered by this job

Flexible benefits

Travel perks

Learning & development

Job summary

American Express Global Business Travel is seeking a Sales Operations Manager to own high-impact projects across sales process design, forecasting, and analytics. You will partner with sales leadership to translate complex problems into scalable GTM solutions.

You will lead territory design, set up dashboards, and optimize the GTM tech stack (Gong, Outreach, 6sense, ZoomInfo) to boost accuracy and pipeline visibility in a fast-paced environment.

Qualifications

• At least 5 years of experience in Sales Operations, Revenue Operations, or a related analytical/GTM role.
• Distill complex problems and processes into actionable requirements for sales and leadership.
• Extensive experience in sales process design, forecasting methodology, and territory design.
• Advanced proficiency in Salesforce with reports and dashboards.
• Hands-on experience with Gong, Outreach, 6sense, and ZoomInfo or similar tools.
• Strong analytical and Excel/data modeling skills with data-driven recommendations.
• Excellent written and verbal communication; ability to influence senior stakeholders.
• Highly organized, self-directed, and comfortable operating with ambiguity.
• Bachelor's degree in Business, Finance, Economics, or related field or equivalent experience.

Responsibilities

• Distill complex business problems and cross-functional processes into actionable requirements for sales and revenue leadership.
• Design, document, and improve end-to-end sales processes from lead routing to forecasting and contracts.
• Partner with Marketing, Solutions, Account Management, Pricing, and Analytics for end-to-end customer journey.
• Build and refine the sales forecasting methodology and cadence with sales leaders.
• Lead territory design and account segmentation projects using data-driven approaches.
• Create dashboards and analytics surface insights on pipeline health and rep productivity.
• Optimize GTM tech stack (Gong, Outreach, 6sense, ZoomInfo) for adoption.
• Identify inefficiencies and drive process improvements and system enhancements.
• Support analyses for leadership, including productivity benchmarking and territory rebalancing.
• Collaborate with annual planning on pipeline, headcount, and rollout readiness.

Skills

Sales operations

Forecasting

Salesforce

Data analysis

Excel

Gong

Territory design

Stakeholder influence

Cross-functional

Dashboards

Education

Bachelor's degree

Tools

Gong

Outreach

6sense

ZoomInfo

Salesforce

Job description

American Express Global Business Travel is seeking a Sales Operations Manager to own high-impact projects across sales process design, forecasting, and analytics. You will partner with sales leadership to translate complex problems into scalable GTM solutions.

You will lead territory design, set up dashboards, and optimize the GTM tech stack (Gong, Outreach, 6sense, ZoomInfo) to boost accuracy and pipeline visibility in a fast-paced environment.