Strategic Sales Operations & Forecasting Lead

American Express Global Business Travel; New York (NY); On-site; USD 88,000 - 164,000; Full time

Benefits offered by this job

Flexible benefits

Travel perks

Learning platform access

Inclusion programs

Discretionary annual bonus

Job summary

American Express Global Business Travel is seeking an experienced Sales Operations Manager to own cross-functional sales process design, forecasting, analytics, and GTM tooling. You will partner with sales leadership to translate ambiguous problems into scalable solutions that boost productivity and revenue.

You will collaborate with Marketing, Solutions, Account Management, Pricing, and Enablement to ensure end-to-end continuity of the customer journey, improve forecast accuracy, and optimize

Qualifications

• 5+ years in Sales Operations, Revenue Operations, or related analytical/GTM roles.
• Distill complex problems and processes into actionable requirements for sales leadership.
• Hands-on experience in sales process design, forecasting methodology, and territory design.
• Advanced proficiency in Salesforce with experience configuring reports and dashboards.

Responsibilities

• Distill complex problems and cross-functional processes into simplified, actionable requirements for sales and revenue leadership.
• Design, document, and improve end-to-end sales processes from lead routing to pipeline management and contracting.
• Partner with Marketing, Solutions, Account Management, Pricing, Implementation, Enablement and Analytics for end-to-end continuity of the customer journey.
• Build and refine the sales forecasting methodology and cadence with sales leadership.
• Lead territory design and account segmentation using data-driven approaches.
• Create dashboards and analytics surfacing insights on pipeline health and KPIs.
• Optimize GTM tech stack (Gong, Outreach, 6sense, ZoomInfo) and ensure adoption.

Skills

Sales Ops

Forecasting

Data modeling

Excel

Stakeholder influence

Education

Bachelor's degree in Business, Finance, Economics

Tools

Salesforce

Gong

Outreach

6sense

ZoomInfo

Job description

American Express Global Business Travel is seeking an experienced Sales Operations Manager to own cross-functional sales process design, forecasting, analytics, and GTM tooling. You will partner with sales leadership to translate ambiguous problems into scalable solutions that boost productivity and revenue.

You will collaborate with Marketing, Solutions, Account Management, Pricing, and Enablement to ensure end-to-end continuity of the customer journey, improve forecast accuracy, and optimize