Sales Ops Architect: Forecasting, Process Design & GTM

American Express; United States; Remote; USD 88,000 - 164,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Parental leave

Education stipend

Travel perks

Learning platform access

Inclusion groups

Job summary

Amex GBT is seeking a Sales Operations Manager to own high-impact projects across sales process design, forecasting, and analytics. You will partner with Sales leadership and cross-functional teams to translate complex problems into scalable solutions that boost productivity and effectiveness of the go-to-market organization.

In this role you will design end-to-end sales processes, refine forecasting methodologies, and optimize GTM tools like Gong, Outreach, 6sense, and ZoomInfo.

Qualifications

• 5+ years in Sales Operations, Revenue Operations, or a related analytical/GTM role.
• Ability to distill complex problems into actionable requirements and solutions.
• Extensive hands-on experience in sales process design, forecasting, and territory design.
• Advanced proficiency in Salesforce with reporting and dashboard skills.
• Experience with Gong, Outreach, 6sense, and ZoomInfo or similar tools.
• Strong analytical and Excel/data modeling skills; clear business recommendations.
• Excellent written and verbal communication; able to influence senior stakeholders.

Responsibilities

• Distill complex business problems into simplified, actionable requirements for sales leadership.
• Design and improve end-to-end sales processes from lead routing to forecasting and contracting.
• Partner with Marketing, Solutions, Account Management, Pricing, and Enablement teams to ensure continuity.
• Build and refine forecasting methodology and cadence to improve accuracy and visibility.
• Lead territory design and account segmentation using data-driven approaches.
• Create dashboards and analytics surfacing insights on pipeline health and KPIs.
• Optimize GTM tech stack (Gong, Outreach, 6sense, ZoomInfo) for adoption by the sales team.
• Identify inefficiencies in sales workflows and lead process improvements.
• Support analyses for leadership, including productivity benchmarking and territory rebalancing.

Skills

Sales process design

Forecasting

Territory design

Data analysis

Excel

Salesforce

Stakeholder communication

Education

Bachelor's degree in Business, Finance, Economics, or related field

Tools

Gong

Outreach

6sense

ZoomInfo

Job description

Amex GBT is seeking a Sales Operations Manager to own high-impact projects across sales process design, forecasting, and analytics. You will partner with Sales leadership and cross-functional teams to translate complex problems into scalable solutions that boost productivity and effectiveness of the go-to-market organization.

In this role you will design end-to-end sales processes, refine forecasting methodologies, and optimize GTM tools like Gong, Outreach, 6sense, and ZoomInfo.