Sales Operations & Revenue Strategy Lead

American Express Global Business Travel; Dover (DE); Remote; USD 88,000 - 164,000; Full time

Job summary

American Express Global Business Travel is seeking a Sales Operations Manager to own and drive high-impact projects across sales process design, systems, forecasting, and analytics.

You will partner with sales leadership to translate ambiguous problems into clear, scalable solutions that boost productivity and go-to-market effectiveness. This role spans end-to-end process design, data modeling, and GTM tech optimization in a fast-paced environment.

Qualifications

• Bachelor's degree in Business, Finance, Economics, or related field.
• 5+ years of experience in Sales Operations, Revenue Operations, or related analytical/GTM role.
• Experience in sales process design, forecasting, and territory design.
• Advanced proficiency in Salesforce with reports and dashboards.
• Experience with Gong, Outreach, 6sense, and ZoomInfo or similar tools.
• Strong analytical and Excel/data modeling skills.
• Excellent written and verbal communication; able to influence senior stakeholders.

Responsibilities

• Distill complex business problems into actionable requirements for sales leadership.
• Design end-to-end sales processes from lead routing to pricing and implementation.
• Collaborate with Marketing, Solutions, Account Management, Pricing, Implementation, Enablement and Analytics to ensure end-to-end continuity across the customer journey.
• Maintain and refine sales forecasting methodology and cadence to improve forecast accuracy and pipeline visibility.
• Lead territory design and account segmentation projects using data-driven approaches.
• Create dashboards and analytics that surface insights on pipeline health, rep productivity, and KPIs.
• Optimize the GTM tech stack (Gong, Outreach, 6sense, ZoomInfo) for adoption by the sales team.
• Identify inefficiencies in sales workflows and drive improvements and system enhancements.
• Support strategic analyses and projects for sales leadership, including productivity benchmarking and territory rebalancing.
• Partner with annual planning to determine pipeline/coverage modeling and headcount.

Skills

Sales Operations

Forecasting

Territory design

Data analysis

Communication

Ambiguity tolerance

Education

Bachelor's degree

Tools

Salesforce

Gong

Outreach

6sense

ZoomInfo

Job description

American Express Global Business Travel is seeking a Sales Operations Manager to own and drive high-impact projects across sales process design, systems, forecasting, and analytics.

You will partner with sales leadership to translate ambiguous problems into clear, scalable solutions that boost productivity and go-to-market effectiveness. This role spans end-to-end process design, data modeling, and GTM tech optimization in a fast-paced environment.