Sales Operations & Forecasting Leader

American Express Global Business Travel; Lansing (MI); Remote; USD 88,000 - 164,000; Full time

Job summary

Amex GBT in the United States is seeking a Sales Operations Manager to join our Sales Operations team as an individual contributor. You will own high‑impact projects across sales process design, forecasting, and analytics, partnering with sales leadership to translate ambiguous business problems into clear, scalable solutions that boost productivity.

This role requires deep proficiency in Salesforce, and hands‑on experience with Gong, Outreach, 6sense, and ZoomInfo.

Qualifications

• 5+ years of experience in Sales Operations, Revenue Operations, or a related analytical/GTM role.
• Ability to distill complex problems into actionable requirements.
• Experience in sales process design, forecasting methodology, and territory design.
• Advanced proficiency in Salesforce with reports and dashboards.
• Experience with Gong, Outreach, 6sense, and ZoomInfo.
• Strong Excel/data modeling skills.
• Excellent written and verbal communication, with ability to influence stakeholders.
• Highly organized and comfortable operating with ambiguity.
• Bachelor's degree in Business, Finance, Economics, or related field.

Responsibilities

• Distill complex problems into actionable sales requirements for leadership.
• Design and improve end-to-end sales processes from lead routing to forecasting.
• Collaborate with Marketing, Solutions, Account Management, Pricing, and Enablement.
• Develop and refine sales forecasting methods and cadence.
• Lead territory design and account segmentation projects.
• Create dashboards and analytics surface insights on pipeline health and KPIs.
• Optimize the GTM tech stack (Gong, Outreach, 6sense, ZoomInfo).
• Identify inefficiencies and lead process improvements.
• Support planning and headcount/capacity modeling.

Skills

Sales Operations

Problem solving

Communication

Analytical thinking

Education

Bachelor's degree in Business, Finance, Economics, or related field

Tools

Salesforce

Gong

Outreach

6sense

ZoomInfo

Excel

Job description

Amex GBT in the United States is seeking a Sales Operations Manager to join our Sales Operations team as an individual contributor. You will own high‑impact projects across sales process design, forecasting, and analytics, partnering with sales leadership to translate ambiguous business problems into clear, scalable solutions that boost productivity.

This role requires deep proficiency in Salesforce, and hands‑on experience with Gong, Outreach, 6sense, and ZoomInfo.