Strategic Sales Ops Lead: Forecasting & GTM Analytics

American Express Global Business Travel; Augusta (ME); Remote; USD 88,000 - 164,000; Full time

Benefits offered by this job

Flexible benefits

Travel perks

Professional development

Inclusion initiatives

Job summary

American Express Global Business Travel is seeking a Sales Operations Manager to own high-impact projects across sales process design, forecasting, and analytics. You will partner with Sales leadership to translate complex problems into scalable solutions that boost productivity and revenue growth.

You will lead end-to-end sales processes, improve forecast accuracy, and optimize the GTM tech stack, including Gong, Outreach, 6sense, and ZoomInfo, while collaborating with cross-functional teams in

Qualifications

• 5+ years in Sales Operations, Revenue Operations or similar analytically focused GTM roles.
• Ability to distill complex processes into actionable requirements for leadership.
• Hands-on experience with sales process design, forecasting, and territory design.
• Advanced proficiency in Salesforce with reports and dashboards.
• Experience using Gong, Outreach, 6sense, ZoomInfo or similar tools.
• Strong analytical and Excel/data modeling skills; clear business recommendations.
• Excellent written and verbal communication; comfortable influencing senior stakeholders.

Responsibilities

• Distill complex business problems into clear requirements for sales and revenue leadership.
• Design end-to-end sales processes from lead routing to contracting and implementation.
• Partner with Marketing, Solutions, Account Management, Pricing, and Analytics for end-to-end continuity.
• Build and refine the sales forecasting methodology and cadence with leadership.
• Lead territory design and account segmentation using data-driven methods.
• Create dashboards and analytics surfacing insights on pipeline health and KPIs.
• Optimize the GTM tech stack (Gong, Outreach, 6sense, ZoomInfo) for adoption.

Skills

Sales process design

Forecasting

Territory design

Sales analytics

Salesforce experience

Cross-functional collaboration

Education

Bachelor's degree

Tools

Salesforce

Gong

Outreach

6sense

ZoomInfo

Job description

American Express Global Business Travel is seeking a Sales Operations Manager to own high-impact projects across sales process design, forecasting, and analytics. You will partner with Sales leadership to translate complex problems into scalable solutions that boost productivity and revenue growth.

You will lead end-to-end sales processes, improve forecast accuracy, and optimize the GTM tech stack, including Gong, Outreach, 6sense, and ZoomInfo, while collaborating with cross-functional teams in