Sales Manager: Elevate Customer Experience & Growth

Michaels; Fremont (CA); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Employee discounts

Benefits package including insurance

Job summary

Michaels in Fremont, CA seeks a Sales Manager to lead a high-performing selling culture and oversee front-end and service operations. The role ensures brand standards and strong operational execution to deliver outstanding customer experiences.

You will coach the team, support Manager-on-Duty coverage, and drive loyalty programs while delivering on store KPIs with efficient omni-channel service and event execution.

Qualifications

• 3+ years retail leadership experience.
• Ability to manage front-end and service operations.
• Strong customer-focused coaching and team development.

Responsibilities

• Assist Store Manager in leading SOPs and company programs to ensure compliance.
• Model and coach Customer Experience and selling behaviors to drive conversion.
• Provide Manager-on-Duty coverage and maintain floor leadership.
• Oversee POS and Self-Checkout usage and ensure smooth transactions.
• Oversee in-store programs and events (Balloons, birthday parties).
• Drive omni-channel service including BOPIS and Same Day Delivery.

Skills

Retail leadership

Customer service

Team coaching

Tools

POS systems

Self-Checkout

Job description

Michaels in Fremont, CA seeks a Sales Manager to lead a high-performing selling culture and oversee front-end and service operations. The role ensures brand standards and strong operational execution to deliver outstanding customer experiences.

You will coach the team, support Manager-on-Duty coverage, and drive loyalty programs while delivering on store KPIs with efficient omni-channel service and event execution.