Retail Sales Manager – Customer Experience Leader

Michaels; Alameda (CA); On-site; USD 55,875,456 - 68,769,792; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, and vision coverage

Employee discounts

Tuition assistance

Job summary

Michaels in Alameda, CA, is seeking a Sales Manager to lead a high-performing selling culture, drive sales results, and deliver an engaging customer experience across front-end and service operations. You will coach teams to follow SOPs and brand standards, manage MOD coverage, and champion loyalty programs, protection services, and omni-channel fulfillment.

The role requires 3+ years of retail leadership and the ability to work nights, weekends, and early mornings; a benefit-rich environment

Qualifications

• 3+ years retail leadership experience.
• Ability to coach and develop team members.
• Proven track record of delivering sales and service KPIs.

Responsibilities

• Lead front-end and service operations to meet selling behaviors and brand standards.
• Provide MOD coverage and maintain floor leadership.
• Drive omni-channel service including BOPIS and Same Day Delivery.
• Oversee store events and loyalty program enrollment.
• Ensure assets protection and SOP compliance.

Skills

Retail leadership

Customer service coaching

Strong communication

Job description

Michaels in Alameda, CA, is seeking a Sales Manager to lead a high-performing selling culture, drive sales results, and deliver an engaging customer experience across front-end and service operations. You will coach teams to follow SOPs and brand standards, manage MOD coverage, and champion loyalty programs, protection services, and omni-channel fulfillment.

The role requires 3+ years of retail leadership and the ability to work nights, weekends, and early mornings; a benefit-rich environment