Sales Manager: Lead Customer Experience & Growth

The Michael's Companies; Town of Texas (WI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) with employer match

Employee Assistance Program

Medical insurance

Dental insurance

Vision coverage

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Employee discounts

Job summary

The Michaels Companies is seeking a Sales Manager in a full-time store role to lead frontline teams and champion a high-performing selling culture. You will drive customer-focused coaching, execute brand standards, and oversee daily operations to deliver strong KPIs and an engaging in-store experience.

In this role you will manage MOD coverage, POS systems, and in-store programs while promoting loyalty and protection plans.

Responsibilities

• Assist Store Manager in leading SOPs and company programs to ensure compliance with laws.
• Ensure execution of policies and standards and hold team accountable for store conditions and results.
• Model and coach customer experience and selling behaviours to drive conversion and satisfaction.
• Provide Manager-on-Duty coverage, maintaining floor leadership and service standards.
• Oversee POS and Self-Checkout systems and support smooth transactions.
• Oversee in-store programs such as Balloons, Birthday parties and events.
• Promote Loyalty Rewards Program to drive customer retention and visits.
• Champion MCC/Extend services and ensure protection plans and offerings are adopted.
• Drive sales and operation excellence in knit & sew shop, including Cut Bar oversight.
• Ensure efficient BOPIS and Same Day Delivery execution for omni-channel service.
• Support Custom Framing operations and coordination with frame shop in select stores.
• Train and develop team members through onboarding and ongoing skill-building.

Job description

The Michaels Companies is seeking a Sales Manager in a full-time store role to lead frontline teams and champion a high-performing selling culture. You will drive customer-focused coaching, execute brand standards, and oversee daily operations to deliver strong KPIs and an engaging in-store experience.

In this role you will manage MOD coverage, POS systems, and in-store programs while promoting loyalty and protection plans.