Store Sales Manager: Elevate Customer Experience

The Michael's Companies; Fresno (CA); Hybrid; USD 60,000 - 80,000; Full time

Job summary

The Michael's Companies seeks a Sales Manager for Fresno, CA, to lead a high-performing selling culture and oversee front-end and service operations. You will coach the team to meet brand standards and KPI targets while ensuring smooth day-to-day store execution.

Responsibilities include upholding SOPs, managing POS operations, driving customer experience, and coordinating with the MOD to maintain loss prevention and operational continuity.

Qualifications

• 3+ years retail leadership experience.
• Ability to lead and coach teams to execute SOPs and brand standards.
• Experience driving KPIs and a high-performing selling culture.

Responsibilities

• Lead and manage adherence to SOPs and Company programs.
• Drive customer experience and selling behaviors to boost conversion and satisfaction.
• Provide Manager-on-Duty coverage and ensure store operations run smoothly.

Skills

Retail leadership

Customer service

Tools

POS systems

Job description

The Michael's Companies seeks a Sales Manager for Fresno, CA, to lead a high-performing selling culture and oversee front-end and service operations. You will coach the team to meet brand standards and KPI targets while ensuring smooth day-to-day store execution.

Responsibilities include upholding SOPs, managing POS operations, driving customer experience, and coordinating with the MOD to maintain loss prevention and operational continuity.