Store Sales & Customer Experience Leader

Michaels Stores; Milpitas (CA); On-site; USD 26,174 - 33,062; Full time

Benefits offered by this job

Employee discounts

Benefits package

Job summary

Michaels Stores in Milpitas, CA seeks a Sales Manager to lead front-end and service operations, champion selling behaviors and brand standards, and drive robust sales results. The role emphasizes customer-focused coaching, day-to-day execution, and strong omni-channel service.

Responsibilities include MOD coverage, POS optimization, loyalty program promotion, and protecting assets while coaching teams across departments to deliver an engaging customer experience.

Qualifications

• 3+ years retail leadership experience.
• Ability to work nights, weekends and early mornings.
• Strong coaching and customer-service focus.

Responsibilities

• Lead front-end and service operations to ensure selling behavior, brand standards, and operational expectations.
• Coach and develop team through structured onboarding and ongoing training across departments.
• Provide Manager-on-Duty coverage and maintain floor leadership and service standards.
• Drive omnichannel fulfillment including BOPIS and Same Day Delivery while ensuring timely order execution.
• Promote loyalty programs and protect assets while reducing shrink.

Skills

Retail leadership

Customer experience

Team coaching

Operations management

POS systems

Tools

POS systems

Self-Checkout

BOPIS

Job description

Michaels Stores in Milpitas, CA seeks a Sales Manager to lead front-end and service operations, champion selling behaviors and brand standards, and drive robust sales results. The role emphasizes customer-focused coaching, day-to-day execution, and strong omni-channel service.

Responsibilities include MOD coverage, POS optimization, loyalty program promotion, and protecting assets while coaching teams across departments to deliver an engaging customer experience.