Sales Manager - Elevate Customer Experience

Michaels Stores; Fort Wayne (IN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Employee discounts

401(k) match

Health benefits

Job summary

The Michaels Companies Inc. Fort Wayne store is seeking a Sales Manager to lead front-end and service operations, uphold brand standards and drive strong sales and customer experience.

You will coach associates, ensure SOP adherence, and manage POS, loyalty enrollment, and omni-channel services including BOPIS and Same Day Delivery. Responsibilities cover protecting assets, supervising MOD coverage, and developing the team through onboarding and ongoing training in assigned departments, with a

Qualifications

• 3+ years retail leadership experience.
• Ability to work nights, weekends and early mornings.
• Strong customer service and coaching skills.

Responsibilities

• Lead front-end and service operations and uphold brand standards.
• Coach team in Customer Experience and selling behaviors.
• Manage POS, Self-Checkout, and omni-channel services like BOPIS.
• Oversee events and programs: Balloons, birthday parties, and Knit & Sew Shop.
• Drive loyalty enrollment and protection plan adoption.
• Provide MOD coverage and maintain floor leadership.
• Train and develop team through onboarding and ongoing skills.
• Support asset protection and shrink reduction.

Skills

Retail leadership

Customer experience

Coaching

Team management

Tools

POS systems

Self-checkout systems

Inventory tools

Job description

The Michaels Companies Inc. Fort Wayne store is seeking a Sales Manager to lead front-end and service operations, uphold brand standards and drive strong sales and customer experience.

You will coach associates, ensure SOP adherence, and manage POS, loyalty enrollment, and omni-channel services including BOPIS and Same Day Delivery. Responsibilities cover protecting assets, supervising MOD coverage, and developing the team through onboarding and ongoing training in assigned departments, with a