Store Sales Leader - Customer Experience & Ops

Michaels; Fresno (CA); On-site; USD 52,000 - 76,000; Full time

Job summary

Michaels in Fresno, CA is seeking a Sales Manager to lead a high-performing store team and drive strong sales through exceptional customer experience. You will oversee front-end and service operations, coach staff, and ensure brand standards and SOPs are followed to meet store KPIs.

Key duties include coaching daily selling behaviors, providing Manager-on-Duty coverage, managing POS and Self-Checkout, supporting omnichannel services like BOPIS and Same Day Delivery, and promoting the Loyalty

Qualifications

• 3+ years retail leadership experience.
• Oversee front-end and service operations to drive KPI performance.
• Experience with POS and Self-Checkout systems.

Responsibilities

• Lead and develop store team to deliver superior customer service.
• Ensure SOPs, brand standards, and operating procedures are followed.
• Provide Manager-on-Duty coverage and maintain floor leadership.
• Drive omni-channel initiatives including BOPIS and Same Day Delivery.
• Promote loyalty programs and drive customer retention.
• Coach selling behaviors to increase conversion and customer satisfaction.

Skills

Retail leadership

Customer service

Operations management

Tools

POS systems

Job description

Michaels in Fresno, CA is seeking a Sales Manager to lead a high-performing store team and drive strong sales through exceptional customer experience. You will oversee front-end and service operations, coach staff, and ensure brand standards and SOPs are followed to meet store KPIs.

Key duties include coaching daily selling behaviors, providing Manager-on-Duty coverage, managing POS and Self-Checkout, supporting omnichannel services like BOPIS and Same Day Delivery, and promoting the Loyalty