Store Sales Leader — Elevate Experience & Growth

The Michael's Companies; Milpitas (CA); On-site; USD 27,000 - 33,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical, dental, and vision coverage

Telemedicine services

Tuition assistance

Adoption assistance

Job summary

The Michaels Companies is seeking a Sales Manager in Milpitas, CA to lead a high-performing retail team and drive strong sales and customer experience. You will oversee front-end operations, POS usage, and in-store programs while coaching staff to deliver best-in-class service.

Responsibilities include MOD coverage, adherence to SOPs, loyalty program enrollment, and supporting omni-channel services like BOPIS and Same Day Delivery.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead and champion a high-performing selling culture across the store.
• Provide Manager-on-Duty (MOD) coverage and maintain floor leadership.
• Oversee front-end and service operations, POS usage, and customer support.
• Drive omni-channel execution including BOPIS and Same Day Delivery.
• Coach team members on customer experience and selling behaviors.
• Develop and train staff through onboarding and ongoing skill-building.
• Support asset protection and shrink reduction initiatives.

Job description

The Michaels Companies is seeking a Sales Manager in Milpitas, CA to lead a high-performing retail team and drive strong sales and customer experience. You will oversee front-end operations, POS usage, and in-store programs while coaching staff to deliver best-in-class service.

Responsibilities include MOD coverage, adherence to SOPs, loyalty program enrollment, and supporting omni-channel services like BOPIS and Same Day Delivery.