Sales Manager: Customer Experience & Omni-Channel Leader

Michaels Stores; Rock Hill (SC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) with employer match

Employee Assistance Program

medical coverage

dental coverage

vision coverage

telemedicine services

flexible spending accounts

commuter benefits

tuition assistance

adoption assistance

various voluntary insurance options

employee discounts

access to partner discount programs

Job summary

The Michaels Companies Inc. is hiring a Sales Manager in Rock Hill, SC to lead a high-performing selling culture across the store and drive strong sales results.

You will oversee front-end and service operations, coach the team, and ensure consistent execution of brand standards and operational expectations. Responsibilities include maximizing customer satisfaction, supporting Loyalty Rewards enrollment, and delivering omni-channel service through POS, Self-Checkout, BOPIS, and Same Day

Qualifications

• 3+ years retail leadership experience

Responsibilities

• Lead front-end and service operations to ensure selling behaviors and brand standards.
• Coach and develop team to achieve sales and service KPIs.
• Provide MOD coverage and maintain floor leadership.
• Oversee POS and Self-Checkout usage for smooth transactions.
• Drive improvements in customer experience and loyalty program adoption.
• Ensure omni-channel services like BOPIS and Same Day Delivery.

Job description

The Michaels Companies Inc. is hiring a Sales Manager in Rock Hill, SC to lead a high-performing selling culture across the store and drive strong sales results.

You will oversee front-end and service operations, coach the team, and ensure consistent execution of brand standards and operational expectations. Responsibilities include maximizing customer satisfaction, supporting Loyalty Rewards enrollment, and delivering omni-channel service through POS, Self-Checkout, BOPIS, and Same Day