Retail Sales Manager — Lead Customer Experience & Growth

Michaels; Anderson (SC); Hybrid; USD 55,000 - 85,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, and vision coverage

Employee discounts

Tuition assistance

Job summary

The Michaels Companies Anderson, SC store seeks an experienced Sales Manager to lead a high-performing team and deliver an engaging customer experience. You will drive sales results, coach associates, and ensure SOPs, POS accuracy, and smooth day-to-day operations.

Responsibilities include managing front-end operations, loyalty programs, and in-store events while maintaining store standards, shrink control, and a safe work environment.

Qualifications

• 3+ years retail leadership experience.
• Proven track record in driving sales and customer satisfaction.
• Strong coaching and team-development skills.

Responsibilities

• Lead and champion a high-performing selling culture across the store.
• Ensure SOP adherence and brand standards.
• Coach team on Customer Experience and selling behaviors.
• Oversee front-end, service operations and omni-channel execution.
• Drive KPIs related to sales, conversion and satisfaction.
• Manage banked duties as MOD and ensure asset protection.

Skills

Retail leadership

Customer service

Tools

POS system

Self-checkout

Job description

The Michaels Companies Anderson, SC store seeks an experienced Sales Manager to lead a high-performing team and deliver an engaging customer experience. You will drive sales results, coach associates, and ensure SOPs, POS accuracy, and smooth day-to-day operations.

Responsibilities include managing front-end operations, loyalty programs, and in-store events while maintaining store standards, shrink control, and a safe work environment.