Sales & Customer Solutions Rep – Upsell & Retain (In-Office)

Jobtome; Fort Mill (SC); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Incentives and performance bonuses

Job summary

Spectrum is seeking a Sales and Customer Solutions Representative in the United States. You will engage customers to resolve billing inquiries, upsell Spectrum’s video, data and phone services, and maintain professionalism in every interaction.

You’ll use billing systems and CRM tools to process orders, retain accounts, and drive revenue, with opportunities for incentives that can boost earnings beyond base pay.

Qualifications

• High school diploma or equivalent.
• 2+ years of call center experience in customer service or phone sales.
• Ability to read, write, speak and understand English.
• Experience with billing systems and customer data.

Responsibilities

• Engage with customers to resolve billing inquiries, product questions and service complaints.
• Apply telephone-based techniques to retain customers and upsell Spectrum’s video, data and phone products.
• Maintain high levels of professionalism and courtesy in every customer interaction.
• Achieve and exceed activity goals by following call handling metrics such as productive time and handle time.
• Master order processing within the billing system for retained accounts and new sales entries.
• Demonstrate proficiency in explaining Spectrum’s products and services while effectively comparing them to competitors.
• Support efforts to enhance the customer experience through every transaction.

Skills

English proficiency

Cable products knowledge

Customer service

Phone sales

Education

High school diploma

Tools

Billing system

CRM software

Job description

Spectrum is seeking a Sales and Customer Solutions Representative in the United States. You will engage customers to resolve billing inquiries, upsell Spectrum’s video, data and phone services, and maintain professionalism in every interaction.

You’ll use billing systems and CRM tools to process orders, retain accounts, and drive revenue, with opportunities for incentives that can boost earnings beyond base pay.