Sales & Customer Solutions Rep – Upsell & Retain ($70k+)

Jobtome; Unionville (NC); On-site; USD 25,000 - 55,000; Full time

Job summary

Spectrum is hiring a Sales and Customer Solutions Representative to engage with customers, resolve billing questions, and upsell Spectrum services. This role focuses on retaining customers, meeting performance metrics, and driving revenue through effective product recommendations.

The position requires strong communication skills, call center experience, and the ability to work a variable schedule in an office environment.

Qualifications

• High school diploma or equivalent.
• 2+ years of call center experience.
• Experience in customer service or phone sales preferred.

Responsibilities

• Engage with customers to resolve billing inquiries, product questions and service complaints.
• Apply telephone-based techniques to retain customers and upsell Spectrum’s video, data and phone products.
• Maintain high levels of professionalism and courtesy in every customer interaction.
• Achieve and exceed activity goals by following call handling metrics such as productive time and handle time.
• Master order processing within the billing system for retained accounts and new sales entries.
• Demonstrate proficiency in explaining Spectrum’s products and services while effectively comparing them to competitors.
• Support efforts to enhance the customer experience through every transaction.

Skills

English proficiency

Customer service

Sales techniques

Communication skills

Problem solving

Computer skills

Education

High school diploma

Tools

Billing system

CRM software

Job description

Spectrum is hiring a Sales and Customer Solutions Representative to engage with customers, resolve billing questions, and upsell Spectrum services. This role focuses on retaining customers, meeting performance metrics, and driving revenue through effective product recommendations.

The position requires strong communication skills, call center experience, and the ability to work a variable schedule in an office environment.