Customer Solutions & Sales Rep - Upsell & Retain

Jobtome; Rock Hill (SC); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

Incentives

Spectrum services (internet, TV, and /

Job summary

Spectrum is hiring a Sales and Customer Solutions Representative to engage customers, resolve billing inquiries, and upsell Spectrum's video, data, and phone services. You will help retain accounts and drive revenue growth while maintaining professional customer interactions.

In this role you’ll use call-handling metrics to meet activity goals, process orders in the billing system, and explain Spectrum’s offerings clearly against competitors.

Qualifications

• Minimum of 2 years in call center, customer service, or phone sales.
• Experience in upselling and cross-selling products is preferred.
• Strong written and verbal communication skills, ability to resolve issues calmly.

Responsibilities

• Engage with customers to resolve billing inquiries, product questions and service complaints.
• Apply telephone-based techniques to retain customers and upsell Spectrum's video, data and phone products.
• Maintain high levels of professionalism and courtesy in every customer interaction.
• Achieve and exceed activity goals by following call handling metrics such as productive time and handle time.
• Master order processing within the billing system for retained accounts and new sales entries.
• Demonstrate proficiency in explaining Spectrum's products and services while effectively comparing them to competitors.
• Support efforts to enhance the customer experience through every transaction.

Skills

Customer service

Sales skills

Communication skills

English language

Problem solving

Time management

Education

High school diploma or equivalent

Tools

Billing system

CRM software

Job description

Spectrum is hiring a Sales and Customer Solutions Representative to engage customers, resolve billing inquiries, and upsell Spectrum's video, data, and phone services. You will help retain accounts and drive revenue growth while maintaining professional customer interactions.

In this role you’ll use call-handling metrics to meet activity goals, process orders in the billing system, and explain Spectrum’s offerings clearly against competitors.