Sales & Customer Solutions Rep - Retain & Upsell

SPECTRUM; Lake Mary (CA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Competitive pay starting at $18/hour

Lucrative incentives leading to over $

Job summary

Spectrum is hiring a Sales and Customer Solutions Representative in our office in the United States. The role focuses on retaining customers and upselling Spectrum’s video, data and phone services while delivering top-notch support.

You’ll resolve billing questions, handle service inquiries, and process orders in the billing system. A high school diploma and strong English communication skills are required; weekend availability is a plus.

Qualifications

• Reads, writes, speaks and understands English fluently.
• Knowledge of Spectrum video, internet, and voice products.
• Able to work variable hours including weekends/holidays.
• Strong communication skills and professional demeanor in all interactions.

Responsibilities

• Engage customers to resolve billing inquiries, product questions and service complaints.
• Use telephone-based techniques to retain customers and upsell Spectrum services.
• Maintain high levels of professionalism in every interaction.
• Meet and exceed activity goals using call handling metrics.
• Process orders in the billing system for retained accounts and new sales.
• Explain Spectrum products clearly and compare with competitors to drive sales.

Skills

English proficiency

Customer communication

Retail sales

Upselling

Billing inquiries

Product knowledge

Professionalism

Education

High school diploma or equivalent

Job description

Spectrum is hiring a Sales and Customer Solutions Representative in our office in the United States. The role focuses on retaining customers and upselling Spectrum’s video, data and phone services while delivering top-notch support.

You’ll resolve billing questions, handle service inquiries, and process orders in the billing system. A high school diploma and strong English communication skills are required; weekend availability is a plus.