Sales & Customer Solutions Rep: Upsell & Retain with Incentives

Jobtome; Lake Wylie (SC); Presencial; USD 20.000 - 29.000; Jornada completa

Descripción de la vacante

Spectrum is hiring a Sales and Customer Solutions Representative to engage customers, resolve inquiries, and upsell video, data, and phone services. You’ll process orders in the billing system and strive to exceed activity metrics while maintaining professionalism in every interaction.

The role emphasizes clear communication, problem-solving, and the ability to work variable hours, including weekends and holidays, in an office environment. Spectrum values dedicated service and growth.

Formación

• High school diploma or equivalent.
• Ability to read, write, speak and understand English.
• Demonstrated working knowledge of cable communications products and services to include video (TV), data (internet) and voice (telephone).
• Ability to work variable hours; may include weekends, holidays, and split days off.
• Ability to communicate effectively with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight forward, and professional manner.
• Ability to apply appropriate customer solutions and sales techniques and demonstrate sustained achievement of stated customer solutions goals.
• Effective computer and consumer electronics skills.
• Ability to use personal computer and relevant software applications including the billing system.
• Proven verbal and written communication skills.
• Ability to handle irate customers and resolve issues.
• Ability to prioritize and organize effectively.

Responsabilidades

• Engage with customers to resolve billing inquiries, product questions and service complaints.
• Apply telephone-based techniques to retain customers and upsell Spectrum’s video, data and phone products.
• Maintain high levels of professionalism and courtesy in every customer interaction.
• Achieve and exceed activity goals by following call handling metrics such as productive time and handle time.
• Master order processing within the billing system for retained accounts and new sales entries.
• Demonstrate proficiency in explaining Spectrum’s products and services while effectively comparing them to competitors.
• Support efforts to enhance the customer experience through every transaction.

Conocimientos

Call center experience

Sales techniques

Customer service

Problem solving

Time management

Verbal and written communication

Technical aptitude with billing

Educación

High school diploma or equivalent

Herramientas

Billing system

Descripción del empleo

Spectrum is hiring a Sales and Customer Solutions Representative to engage customers, resolve inquiries, and upsell video, data, and phone services. You’ll process orders in the billing system and strive to exceed activity metrics while maintaining professionalism in every interaction.

The role emphasizes clear communication, problem-solving, and the ability to work variable hours, including weekends and holidays, in an office environment. Spectrum values dedicated service and growth.