Sales & Customer Solutions Specialist - Upsell & Retain

Jobtome; Austin (TX); On-site; USD 20,000 - 29,000; Full time

Job summary

Spectrum is seeking a Sales and Customer Solutions Representative in a dynamic office setting. You will engage customers to resolve billing inquiries, upsell Spectrum's video, data, and phone services, and manage orders in the billing system. Strong communication and problem-solving skills are essential for success.

The role emphasizes customer satisfaction, revenue growth, and long-term loyalty. Weekend or variable hours may be required, with competitive pay and incentives to reach top earnings.

Qualifications

• High school diploma or equivalent.
• Ability to read, write, speak and understand English.
• 2+ years of call center experience preferred.

Responsibilities

• Engage with customers to resolve billing inquiries and service questions.
• Apply telephone-based techniques to retain customers and upsell Spectrum products.
• Maintain professionalism in every interaction.
• Meet activity targets using call-handling metrics.
• Process orders for retained accounts and new sales in the billing system.
• Explain Spectrum products and compare to competitors.
• Support customer experience improvements.

Skills

English proficiency

Customer service

Upselling techniques

Verbal communication

Problem solving

Computer skills

Billing knowledge

Time management

Interpersonal skills

Education

High school diploma or equivalent

Tools

Billing system

Job description

Spectrum is seeking a Sales and Customer Solutions Representative in a dynamic office setting. You will engage customers to resolve billing inquiries, upsell Spectrum's video, data, and phone services, and manage orders in the billing system. Strong communication and problem-solving skills are essential for success.

The role emphasizes customer satisfaction, revenue growth, and long-term loyalty. Weekend or variable hours may be required, with competitive pay and incentives to reach top earnings.