Sales & Customer Solutions Rep — Upsell, Retain, Incentives

Jobtome; Concord (NH); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Free internet

Free TV

Free mobile service

Job summary

Spectrum is seeking a Sales and Customer Solutions Representative in the United States. You will engage customers to resolve billing inquiries, upsell services, and retain accounts while delivering excellent service.

The role requires strong communication, problem-solving, and the ability to work varied hours in a fast-paced call center environment. Base pay starts at $18/hour with incentives that can lift total compensation above $70,000 annually.

Qualifications

• High school diploma or equivalent required.
• 2+ years of call center experience in customer service or phone sales.
• Proven verbal and written communication skills.

Responsibilities

• Engage with customers to resolve billing inquiries, product questions and service complaints
• Apply telephone-based techniques to retain customers and upsell Spectrum’s video, data and phone products
• Maintain high levels of professionalism and courtesy in every customer interaction
• Achieve and exceed activity goals by following call handling metrics such as productive time and handle time
• Master order processing within the billing system for retained accounts and new sales entries
• Demonstrate proficiency in explaining Spectrum’s products and services while effectively comparing them to competitors
• Support efforts to enhance the customer experience through every transaction

Skills

English proficiency

Cable products knowledge

Customer service

Sales techniques

Communication skills

Problem solving

Education

High school diploma or equivalent

Tools

Billing system

CRM

Job description

Spectrum is seeking a Sales and Customer Solutions Representative in the United States. You will engage customers to resolve billing inquiries, upsell services, and retain accounts while delivering excellent service.

The role requires strong communication, problem-solving, and the ability to work varied hours in a fast-paced call center environment. Base pay starts at $18/hour with incentives that can lift total compensation above $70,000 annually.