Sales & Customer Solutions Rep — Retain & Upsell

Jobtome; North Carolina; On-site; USD 20,000 - 29,000; Full time

Job summary

Spectrum is seeking a Sales and Customer Solutions Representative to retain customers and upsell our Spectrum services. The role involves handling billing inquiries, product questions, and service complaints in an office environment in the United States.

You’ll use telephone-based techniques to retain customers, upsell video, data, and voice products, and process orders within the billing system for retained accounts and new sales entries. Strong communication and computer skills are essential.

Qualifications

• High school diploma or equivalent.
• 2+ years of call center experience in customer service or phone sales.
• Ability to read, write, speak and understand English.
• Demonstrated working knowledge of cable communications products and services (video, data, voice).
• Ability to use personal computer and relevant software including billing systems.

Responsibilities

• Engage with customers to resolve billing inquiries, product questions and service complaints.
• Apply telephone-based techniques to retain customers and upsell Spectrum’s products.
• Maintain professionalism and courtesy in every interaction.
• Achieve and exceed activity goals by following call handling metrics.
• Master order processing in the billing system for retained accounts and new sales entries.
• Explain Spectrum’s products and compare them to competitors.
• Support efforts to enhance the customer experience through every transaction.

Skills

English proficiency

Cable TV/Internet/Phone knowledge

Customer communication

Billings system

Handling irate customers

Computer skills

Sales techniques

Education

High school diploma or equivalent

Job description

Spectrum is seeking a Sales and Customer Solutions Representative to retain customers and upsell our Spectrum services. The role involves handling billing inquiries, product questions, and service complaints in an office environment in the United States.

You’ll use telephone-based techniques to retain customers, upsell video, data, and voice products, and process orders within the billing system for retained accounts and new sales entries. Strong communication and computer skills are essential.