Sales & Customer Solutions Rep - Upsell & Retain

Jobtome; Tega Cay (SC); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Free Spectrum services

Incentives and career growth

Great benefits and stability

Job summary

Spectrum is seeking a Sales and Customer Solutions Representative to engage customers, resolve billing questions, and upsell Spectrum services. You’ll play a key role in customer satisfaction and revenue growth from a base pay of $18 per hour.

Incentives can raise annual earnings beyond $70,000 for top performers. The job offers an office setting with opportunities for advancement, while maintaining professional customer interactions across channels.

Qualifications

• 2+ years of call center or customer service experience.
• Ability to read, write, speak, and understand English.
• Experience with billing inquiries and service-related questions.

Responsibilities

• Resolve billing inquiries, product questions and service complaints.
• Retain customers and upsell Spectrum’s video, data and phone products.
• Explain Spectrum’s products and compare with competitors.
• Master order processing within the billing system for retained accounts and new sales entries.
• Maintain professionalism in every customer interaction.
• Support efforts to enhance the customer experience through every transaction.

Skills

Customer service

Upselling

Communication

English proficiency

Problem solving

Computer literacy

Education

High school diploma or equivalent

Tools

Billing system

CRM software

Job description

Spectrum is seeking a Sales and Customer Solutions Representative to engage customers, resolve billing questions, and upsell Spectrum services. You’ll play a key role in customer satisfaction and revenue growth from a base pay of $18 per hour.

Incentives can raise annual earnings beyond $70,000 for top performers. The job offers an office setting with opportunities for advancement, while maintaining professional customer interactions across channels.