Sales & Customer Solutions Rep – Upsell, Retain, Incentives

Jobtome; Kyle (TX); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Free Spectrum services

Incentives for top performers

Career growth opportunities

Job summary

Spectrum is seeking a Sales and Customer Solutions Representative in the United States. In this on-site role, you will engage with customers to resolve billing inquiries, answer product questions, and upsell Spectrum's TV, internet, and phone services, helping retain customers and grow revenue.

You'll master order processing in the billing system, explain Spectrum's offerings clearly, handle irate customers professionally, and meet activity targets while delivering outstanding customer

Qualifications

• Proven ability to read, write, speak and understand English.
• Experience handling billing inquiries and product questions in a call-center or sales environment.
• Comfort with using billing systems and customer data to process orders and resolve issues.

Responsibilities

• Engage with customers to resolve billing inquiries, product questions and service complaints
• Apply telephone-based techniques to retain customers and upsell Spectrum's video, data and phone products
• Maintain high levels of professionalism and courtesy in every customer interaction
• Achieve and exceed activity goals by following call handling metrics such as productive time and handle time
• Master order processing within the billing system for retained accounts and new sales entries
• Demonstrate proficiency in explaining Spectrum's products and services while effectively comparing them to competitors
• Support efforts to enhance the customer experience through every transaction

Skills

English fluency

Communication skills

Sales techniques

Call center experience

Problem solving

Billing systems

Upselling

Tech literacy

Education

High school diploma or equivalent

Job description

Spectrum is seeking a Sales and Customer Solutions Representative in the United States. In this on-site role, you will engage with customers to resolve billing inquiries, answer product questions, and upsell Spectrum's TV, internet, and phone services, helping retain customers and grow revenue.

You'll master order processing in the billing system, explain Spectrum's offerings clearly, handle irate customers professionally, and meet activity targets while delivering outstanding customer