Sales & Customer Solutions Rep — $70k+ with Incentives

Jobtome

Weddington (NC)

On-site

USD 20,000 - 29,000

Full time

8 days ago

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Benefits offered by this job

Free Spectrum services

Incentives program

Job summary

Spectrum is seeking a Sales and Customer Solutions Representative to retain customers and upsell their video, data, and voice services. You’ll handle billing inquiries, explain products clearly, and apply proven customer-centric sales techniques in a fast-paced call center.

The role requires a high school diploma, 2+ years of call center experience, and excellent English communication. You’ll work in an office environment with variable hours and may include weekends and holidays; incentives can

Qualifications

High school diploma or equivalent.
2+ years of call center experience in customer service or phone sales, or equivalent experience.
Ability to read, write, speak and understand English.

Responsibilities

Engage with customers to resolve billing inquiries, product questions and service complaints.
Apply telephone-based techniques to retain customers and upsell Spectrum’s video, data and phone products.
Maintain high levels of professionalism and courtesy in every customer interaction.
Achieve and exceed activity goals by following call handling metrics such as productive time and handle time.
Master order processing within the billing system for retained accounts and new sales entries.
Demonstrate proficiency in explaining Spectrum’s products and services while effectively comparing them to competitors.
Support efforts to enhance the customer experience through every transaction.