Sales & Customer Solutions Rep — Up to $70k+ with Incentives

Jobtome; Cornelius (NC); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Free Spectrum services

Discounted Spectrum services

Performance incentives

Job summary

Spectrum is hiring a Sales and Customer Solutions Representative in the United States. You will engage with customers to resolve billing inquiries, answer product questions and handle service issues while upselling Spectrum's video, data, and voice services.

This role requires strong communication, ability to work variable hours, and proficiency with billing systems; top performers can reach a total annual compensation well over $70,000 when incentives are included.

Qualifications

• High school diploma or equivalent.
• Ability to read, write, speak and understand English.
• Demonstrated working knowledge of cable communications products and services including video, data and voice.
• Ability to work variable hours; weekends, holidays, and split days off.
• Able to communicate effectively with employees, customers, suppliers in person, on the phone, and in writing.
• Able to apply customer solutions and sales techniques and achieve customer solutions goals.
• Effective computer and consumer electronics skills.
• Ability to use billing systems.
• Proven verbal and written communication skills.
• Ability to handle irate customers and resolve issues.
• Ability to prioritize and organize effectively.

Responsibilities

• Engage with customers to resolve billing inquiries, product questions and service complaints.
• Apply telephone-based techniques to retain customers and upsell Spectrum’s video, data and phone products.
• Maintain high levels of professionalism and courtesy in every customer interaction.
• Achieve and exceed activity goals by following call handling metrics such as productive time and handle time.
• Master order processing within the billing system for retained accounts and new sales entries.
• Demonstrate proficiency in explaining Spectrum’s products and services while effectively comparing them to competitors.
• Support efforts to enhance the customer experience through every transaction.

Skills

English fluency

Customer-facing communication

Product knowledge (cable services)

Sales techniques

Problem solving

Professional email/phone communication

Computer literacy

Billing system proficiency

Time management

Conflict resolution

Upselling skills

Education

High school diploma or equivalent

Tools

Billing system

Job description

Spectrum is hiring a Sales and Customer Solutions Representative in the United States. You will engage with customers to resolve billing inquiries, answer product questions and handle service issues while upselling Spectrum's video, data, and voice services.

This role requires strong communication, ability to work variable hours, and proficiency with billing systems; top performers can reach a total annual compensation well over $70,000 when incentives are included.