Sales & Customer Solutions Rep — Up to $70k/yr with Incentives

Jobtome; Wesley Chapel (NC); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Free Spectrum services

Discounted Spectrum services

Job summary

Spectrum in the United States is hiring a Sales and Customer Solutions Representative. You will engage customers to resolve billing inquiries, answer questions, and upsell Spectrum video, data, and voice services while delivering outstanding service.

This role focuses on retaining accounts, processing orders in the billing system, and achieving activity goals. You will need strong communication skills and the ability to work in a fast-paced call center environment, with availability for variable

Qualifications

• 2+ years of call center experience in customer service or sales.
• Ability to read, write, speak and understand English.
• High school diploma or equivalent.

Responsibilities

• Resolve billing inquiries and product questions from customers.
• Retain customers and upsell Spectrum services.
• Explain Spectrum products and compare to competitors.
• Process orders in the billing system for retained accounts and new sales entries.
• Maintain professionalism in every customer interaction.

Skills

Call center experience

English fluency

Upselling skills

Telephone-based sales

Product knowledge (cable TV/internet/0

Education

High school diploma or equivalent

Tools

Billing system

Job description

Spectrum in the United States is hiring a Sales and Customer Solutions Representative. You will engage customers to resolve billing inquiries, answer questions, and upsell Spectrum video, data, and voice services while delivering outstanding service.

This role focuses on retaining accounts, processing orders in the billing system, and achieving activity goals. You will need strong communication skills and the ability to work in a fast-paced call center environment, with availability for variable