Sales & Customer Solutions Rep - $18+/hr + Incentives

Jobtome; Midland (TX); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Incentives

Free Spectrum services

Discounted Spectrum services

Job summary

Spectrum is seeking a Sales and Customer Solutions Representative to engage customers, resolve billing inquiries, and upsell Spectrum’s video, data and phone services. The role emphasizes professionalism, strong communication, and customer satisfaction across service interactions.

Ideal candidates will have 2+ years in call center settings, plus knowledge of cable products. The position is office-based with variable hours, including weekends and holidays.

Qualifications

• 2+ years of call center experience in customer service or phone sales, or equivalent experience.
• High school diploma or equivalent.
• Ability to read, write, speak and understand English.

Responsibilities

• Engage with customers to resolve billing inquiries, product questions and service complaints
• Apply telephone-based techniques to retain customers and upsell Spectrum’s video, data and phone products
• Maintain high levels of professionalism and courtesy in every customer interaction
• Achieve and exceed activity goals by following call handling metrics such as productive time and handle time
• Master order processing within the billing system for retained accounts and new sales entries
• Demonstrate proficiency in explaining Spectrum’s products and services while effectively comparing them to competitors
• Support efforts to enhance the customer experience through every transaction

Skills

English fluency

Cable product knowledge

Customer service

Sales techniques

Effective communication

Problem solving

Time management

Education

High school diploma or equivalent

Tools

Billing system

Job description

Spectrum is seeking a Sales and Customer Solutions Representative to engage customers, resolve billing inquiries, and upsell Spectrum’s video, data and phone services. The role emphasizes professionalism, strong communication, and customer satisfaction across service interactions.

Ideal candidates will have 2+ years in call center settings, plus knowledge of cable products. The position is office-based with variable hours, including weekends and holidays.