Sales & Customer Solutions Rep — Up to $70K+ with Incentives

Jobtome; Harrisburg (Dauphin County); On-site; USD 20,000 - 29,000; Full time

Job summary

Spectrum is seeking a Sales and Customer Solutions Representative to engage customers, resolve billing questions and product inquiries, and upsell Spectrum’s video, data and voice services. You’ll help retain customers and contribute to revenue growth with professional, clear communication.

The role offers an office environment with competitive pay starting at $18/hour, plus incentives that can advance earnings toward over $70,000 annually.

Qualifications

• Must read, write, speak and understand English
• Knowledge of cable TV, internet and phone services
• Able to work variable hours including weekends
• Strong communication with customers, suppliers, coworkers
• Apply customer solutions and sales techniques to achieve goals
• Proficient computer and consumer electronics skills
• Experience with billing system
• Verbal and written communication skills
• Ability to handle irate customers
• Prioritize and organize effectively

Responsibilities

• Engage with customers to resolve billing inquiries, product questions and service complaints
• Apply telephone-based techniques to retain customers and upsell Spectrum’s video, data and phone products
• Maintain high levels of professionalism and courtesy in every customer interaction
• Achieve and exceed activity goals by following call handling metrics such as productive time and handle time
• Master order processing within the billing system for retained accounts and new sales entries
• Demonstrate proficiency in explaining Spectrum’s products and services while effectively comparing them to competitors
• Support efforts to enhance the customer experience through every transaction

Skills

Customer service

Communication

Sales techniques

Call center experience

English proficiency

Problem resolution

Multi-tasking

Education

High school diploma or equivalent

Tools

Billing system

Job description

Spectrum is seeking a Sales and Customer Solutions Representative to engage customers, resolve billing questions and product inquiries, and upsell Spectrum’s video, data and voice services. You’ll help retain customers and contribute to revenue growth with professional, clear communication.

The role offers an office environment with competitive pay starting at $18/hour, plus incentives that can advance earnings toward over $70,000 annually.