Sales & Customer Solutions Rep – $18+/hr + Incentives

Jobtome; Tega Cay (SC); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Free Spectrum services

Incentives and bonuses

Career growth opportunities

Employee discounts

Job summary

Spectrum is hiring a Sales and Customer Solutions Representative in the United States. You will engage customers to resolve billing questions and service complaints, while leveraging upsell opportunities for Spectrum video, data, and voice products.

Expect an office environment with standard hours and a focus on customer satisfaction and revenue growth. The role requires 2+ years in a call center or similar setting, a high school diploma, and strong English communication.

Qualifications

• 2+ years of call center experience in customer service or phone sales.
• Ability to read, write, speak and understand English.
• Demonstrated knowledge of cable communications products and services.

Responsibilities

• Engage with customers to resolve billing inquiries, product questions and service complaints.
• Apply telephone-based techniques to retain customers and upsell Spectrum’s services.
• Maintain professionalism in every interaction.
• Meet activity goals using call handling metrics.
• Process orders in the billing system for retained accounts and new sales.
• Explain products clearly and compare with competitors.
• Support improvements to the customer experience.

Skills

Call center experience

Customer service

Upselling

English proficiency

Communication

Problem solving

Education

High school diploma

Tools

Billing system

Job description

Spectrum is hiring a Sales and Customer Solutions Representative in the United States. You will engage customers to resolve billing questions and service complaints, while leveraging upsell opportunities for Spectrum video, data, and voice products.

Expect an office environment with standard hours and a focus on customer satisfaction and revenue growth. The role requires 2+ years in a call center or similar setting, a high school diploma, and strong English communication.