Sales & Customer Solutions Specialist – $70k+ with Incentives

Jobtome; Cramerton (NC); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Free Spectrum services

Discounted Spectrum services

Competitive pay with incentives

Job summary

Spectrum is seeking a Sales and Customer Solutions Representative to engage customers, resolve billing inquiries, and upsell services. You’ll contribute to customer satisfaction and revenue growth in a dynamic, office-based environment.

Ideal candidates bring 2+ years in call center or phone sales, strong English communication, and billing-system familiarity. Expect variable hours, with opportunities for competitive pay and incentives, plus Spectrum benefits.

Qualifications

• High school diploma or equivalent.
• 2+ years of call center experience in customer service or phone sales.
• Ability to read, write, speak and understand English.
• Knowledge of cable communications products and services (video, data, voice).
• Ability to work variable hours, including weekends and holidays.
• Strong communication with customers, suppliers and teammates.
• Proficient with computers and consumer electronics.
• Experience using billing systems or related software.

Responsibilities

• Engage with customers to resolve billing inquiries, product questions and service complaints.
• Apply telephone-based techniques to retain customers and upsell Spectrum services.
• Maintain professionalism and courtesy in every interaction.
• Meet activity goals by following call handling metrics like productive time and handle time.
• Process orders in the billing system for retained accounts and new sales entries.
• Explain Spectrum products and compare them to competitors.
• Support efforts to enhance the customer experience throughout transactions.

Skills

English proficiency

Cable products knowledge

Customer service

Sales techniques

Communication skills

Issue resolution

Time management

PC skills

Billing system familiarity

Multitasking

Education

High school diploma or equivalent

Tools

Billing system

Job description

Spectrum is seeking a Sales and Customer Solutions Representative to engage customers, resolve billing inquiries, and upsell services. You’ll contribute to customer satisfaction and revenue growth in a dynamic, office-based environment.

Ideal candidates bring 2+ years in call center or phone sales, strong English communication, and billing-system familiarity. Expect variable hours, with opportunities for competitive pay and incentives, plus Spectrum benefits.