Sales & Customer Solutions Rep — Earn Up to $70K+ with Incentives

Jobtome; Lowell (MA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Free Spectrum services

Discounted Spectrum services

Job summary

Spectrum is hiring a Sales and Customer Solutions Representative to retain customers and upsell top-tier services. You’ll handle billing inquiries, explain products like TV, internet, and phone, and work to exceed performance metrics in a busy call center environment.

Join a team focused on customer satisfaction and revenue growth. Office-based role with standard business hours and opportunities for incentives based on performance.

Qualifications

• High school diploma or equivalent.
• 2+ years of call center experience in customer service or phone sales, or equivalent experience.
• Ability to read, write, speak and understand English.
• Demonstrated working knowledge of cable communications products and services including video, data, and voice.
• Ability to work variable hours, including weekends, holidays, and split days off.
• Ability to communicate effectively with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straightforward, and professional manner.
• Ability to apply appropriate customer solutions and sales techniques and demonstrate sustained achievement of stated customer solutions goals.
• Effective computer and consumer electronics skills.
• Ability to use personal computer and relevant software applications including the billing system.
• Proven verbal and written communication skills.
• Ability to handle irate customers and resolve issues.
• Ability to prioritize and organize effectively.

Responsibilities

• Engage with customers to resolve billing inquiries, product questions and service complaints.
• Apply telephone-based techniques to retain customers and upsell Spectrum’s video, data and phone products.
• Maintain high levels of professionalism and courtesy in every customer interaction.
• Achieve and exceed activity goals by following call handling metrics such as productive time and handle time.
• Master order processing within the billing system for retained accounts and new sales entries.
• Demonstrate proficiency in explaining Spectrum’s products and services while effectively comparing them to competitors.
• Support efforts to enhance the customer experience through every transaction.

Skills

English proficiency

Customer service skills

Communication skills

Billing system

Problem solving

Education

High school diploma

Tools

Billing system

Job description

Spectrum is hiring a Sales and Customer Solutions Representative to retain customers and upsell top-tier services. You’ll handle billing inquiries, explain products like TV, internet, and phone, and work to exceed performance metrics in a busy call center environment.

Join a team focused on customer satisfaction and revenue growth. Office-based role with standard business hours and opportunities for incentives based on performance.