Sales & Customer Solutions Rep — $70K+ with Incentives

Jobtome; Mint Hill (NC); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

Incentives up to $70k+ annual with top

Free Spectrum services (Internet, TV,

Job summary

Spectrum is seeking a Sales and Customer Solutions Representative to engage customers, resolve billing inquiries, and upsell Spectrum’s services. You'll work to retain valued customers, improve satisfaction, and grow revenue in a fast-paced office setting.

Requirements include 2+ years in a call center or customer service role, a high school diploma, and strong English communication. Competitive pay starts at $18/hour with incentives and access to Spectrum services.

Qualifications

• Fluency in reading, writing, speaking English.
• Demonstrated knowledge of cable, internet, and voice services.
• Willingness to work variable hours, including weekends/holidays.
• Effective communication with customers, colleagues, and suppliers.

Responsibilities

• Engage with customers to resolve billing inquiries, product questions and service complaints.
• Apply telephone-based techniques to retain customers and upsell Spectrum’s video, data and phone products.
• Maintain professionalism and courtesy in every interaction.
• Meet or exceed activity goals using call handling metrics.
• Process orders in the billing system for retained accounts and new sales entries.
• Explain Spectrum’s products and compare with competitors.
• Contribute to an excellent customer experience with every transaction.

Skills

English communication

Cable & telecom product knowledge

Customer service

Sales techniques

Call center experience

Time management

Education

High school diploma or equivalent

Job description

Spectrum is seeking a Sales and Customer Solutions Representative to engage customers, resolve billing inquiries, and upsell Spectrum’s services. You'll work to retain valued customers, improve satisfaction, and grow revenue in a fast-paced office setting.

Requirements include 2+ years in a call center or customer service role, a high school diploma, and strong English communication. Competitive pay starts at $18/hour with incentives and access to Spectrum services.