Sales & Customer Solutions Rep - Earn $70k+ with Incentives

SPECTRUM; Lake Mary (CA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Free Spectrum services

Discounted Spectrum services

Job summary

Spectrum is hiring a Sales and Customer Solutions Representative to help retain customers and upsell Spectrum services. You’ll resolve billing questions, explain products, and demonstrate strong communication with customers in a dynamic call-center setting.

You’ll work to meet performance metrics, process orders accurately, and provide exceptional service while leveraging Spectrum’s broad service portfolio, including internet, TV and phone offerings.

Qualifications

• Reads, writes, speaks English fluently.
• Knowledge of Spectrum video, data, and voice products.
• Experience in call center or phone-based sales preferred.
• Willingness to work variable hours including weekends/holidays.
• Strong communication and customer-solution skills.
• Proficient with basic computer and billing-system tasks.

Responsibilities

• Resolve billing inquiries and product questions from customers.
• Retain customers and upsell Spectrum services.
• Maintain professionalism in every interaction.
• Meet and exceed activity metrics and handle times.
• Process orders accurately within the billing system.
• Explain Spectrum products and compare to competitors.

Skills

English proficiency

Cable services knowledge

Customer service

Communication skills

Sales techniques

Problem solving

Billing system proficiency

Education

High school diploma or equivalent

Tools

Billing system

Job description

Spectrum is hiring a Sales and Customer Solutions Representative to help retain customers and upsell Spectrum services. You’ll resolve billing questions, explain products, and demonstrate strong communication with customers in a dynamic call-center setting.

You’ll work to meet performance metrics, process orders accurately, and provide exceptional service while leveraging Spectrum’s broad service portfolio, including internet, TV and phone offerings.