Sales & Customer Solutions Pro — Earn $70k+ with Incentives

Jobtome; Dallas Township (MO); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Free Spectrum services

Incentives and growth

Job summary

Spectrum is hiring a Sales and Customer Solutions Representative to engage customers, resolve billing inquiries, and upsell our video, data and voice services. You will handle orders in the billing system and strive to exceed customer satisfaction and revenue goals.

Join Spectrum’s team in a dynamic call center environment. You will work with a range of products, maintain professionalism, and adapt to variable hours including weekends and holidays.

Qualifications

• High school diploma or equivalent.
• 2+ years of call center experience.
• Ability to read, write, speak and understand English.
• Experience with upselling and retention.
• Proficient in using a computer and billing systems.

Responsibilities

• Resolve billing inquiries and product questions.
• Retain customers and upsell Spectrum products.
• Explain Spectrum products and compare to competitors.
• Process orders in billing system.
• Maintain professionalism in every interaction.
• Meet activity goals and call metrics.

Skills

English fluency

Cable services

Customer service

Communication

PC skills

Sales techniques

Time management

Problem solving

Education

High school diploma

Tools

Billing system

CRM software

Job description

Spectrum is hiring a Sales and Customer Solutions Representative to engage customers, resolve billing inquiries, and upsell our video, data and voice services. You will handle orders in the billing system and strive to exceed customer satisfaction and revenue goals.

Join Spectrum’s team in a dynamic call center environment. You will work with a range of products, maintain professionalism, and adapt to variable hours including weekends and holidays.