Sales & Customer Solutions Pro — $18/hr + Incentives

Jobtome; Gastonia (NC); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Free Spectrum services

Incentives and growth opportunities

Job summary

Spectrum is seeking a Sales and Customer Solutions Representative in an office environment to help retain customers and drive revenue. You will handle billing questions and upsell Spectrum's video, data, and voice services while delivering excellent service.

The role requires strong communication and English proficiency, with the ability to work variable hours, including weekends and holidays. You will process orders in the billing system and explain Spectrum's products to customers.

Qualifications

• English reading, writing, speaking and understanding required.
• Knowledge of cable TV, data and voice products.
• Ability to work variable hours, including weekends, holidays.
• Effective communication in person, on the phone, and in writing.
• Sales techniques and customer solutions goals.
• Strong computer and consumer electronics skills.
• Ability to use PC and billing system.
• Strong verbal and written communication.
• Ability to handle irate customers.
• Ability to prioritize and organize effectively.

Responsibilities

• Engage with customers to resolve billing inquiries, product questions and service complaints.
• Apply telephone-based techniques to retain customers and upsell Spectrum's video, data and phone products.
• Maintain high levels of professionalism and courtesy in every customer interaction.
• Achieve and exceed activity goals by following call handling metrics.
• Master order processing within the billing system for retained accounts and new sales entries.
• Explain Spectrum's products and services and compare them to competitors.
• Support efforts to enhance the customer experience through every transaction.

Skills

English proficiency

Cable products knowledge

Communication skills

Sales techniques

Computer skills

Billing system use

Customer service

Education

High school diploma or equivalent

Tools

Billing system

Job description

Spectrum is seeking a Sales and Customer Solutions Representative in an office environment to help retain customers and drive revenue. You will handle billing questions and upsell Spectrum's video, data, and voice services while delivering excellent service.

The role requires strong communication and English proficiency, with the ability to work variable hours, including weekends and holidays. You will process orders in the billing system and explain Spectrum's products to customers.