Sales & Customer Solutions Rep — $18/hr + Incentives to $70k+

Jobtome; Mint Hill (NC); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Free Spectrum services

Competitive pay and incentives

Career growth opportunities

Job summary

Spectrum is hiring a Sales and Customer Solutions Representative to resolve billing inquiries, answer product questions, and upsell Spectrum services. You will engage customers, maintain professionalism, and drive revenue while supporting customer satisfaction.

You’ll work in an office environment, with opportunities to grow and achieve performance-based incentives. Qualifications include a high school diploma and strong communication skills in English.

Qualifications

• Must be able to read, write, speak and understand English.
• Demonstrated knowledge of cable communications products: video, data and voice.
• Ability to work variable hours including weekends and holidays.
• Effective communication with customers, colleagues, and suppliers.
• Apply customer solutions and sales techniques to achieve goals.
• Strong computer and consumer electronics skills; use billing systems.

Responsibilities

• Engage with customers to resolve billing inquiries, product questions and service complaints.
• Apply telephone-based techniques to retain customers and upsell Spectrum services.
• Maintain professionalism and courtesy in every interaction.
• Meet and exceed activity metrics such as call handling metrics (productive time, handle time).
• Process orders within the billing system for retained accounts and new sales entries.
• Explain Spectrum products and compare them to competitors.
• Contribute to improved customer experience through each transaction.

Skills

English proficiency

Customer communication

Sales techniques

Billing system

Product knowledge

Problem solving

Time management

Verbal and written communication

Education

High school diploma or equivalent

Tools

Billing system

Job description

Spectrum is hiring a Sales and Customer Solutions Representative to resolve billing inquiries, answer product questions, and upsell Spectrum services. You will engage customers, maintain professionalism, and drive revenue while supporting customer satisfaction.

You’ll work in an office environment, with opportunities to grow and achieve performance-based incentives. Qualifications include a high school diploma and strong communication skills in English.