Sales & Customer Solutions Rep — $18+/hr + Incentives

Jobtome; Hutto (TX); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Free Spectrum services

Discounted Spectrum services

Job summary

Spectrum is seeking a Sales and Customer Solutions Representative in the United States to handle billing inquiries, answer product questions, and resolve service complaints. You will apply call techniques to retain customers and upsell Spectrum's TV, data, and voice services.

Successful candidates will maintain professionalism, achieve activity targets, and process orders in the billing system for both retained accounts and new sales. The role emphasizes customer satisfaction and revenue growth.

Qualifications

• High school diploma or equivalent required.
• Strong English reading/writing/speaking skills.
• Experience in customer service or call center is a plus.

Responsibilities

• Engage with customers to resolve billing inquiries and product questions
• Apply telephone-based techniques to retain customers and upsell Spectrum services
• Maintain professionalism in every customer interaction
• Meet activity goals using call handling metrics
• Process orders in the billing system for retained accounts and new sales
• Explain Spectrum products and compare them to competitors
• Support customer experience through every transaction

Skills

English fluency

Cable/telecom knowledge

Customer service

Sales techniques

Communication skills

PC skills

Billing system familiarity

Problem solving

Time management

Education

High school diploma or equivalent

Tools

Billing system

Job description

Spectrum is seeking a Sales and Customer Solutions Representative in the United States to handle billing inquiries, answer product questions, and resolve service complaints. You will apply call techniques to retain customers and upsell Spectrum's TV, data, and voice services.

Successful candidates will maintain professionalism, achieve activity targets, and process orders in the billing system for both retained accounts and new sales. The role emphasizes customer satisfaction and revenue growth.