Sales & Customer Solutions Rep – $18/hr + Incentives

Jobtome; Buda (TX); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Free internet and TV services

Discounted mobile services

Incentives and competitive pay

Job summary

Spectrum is hiring a Sales and Customer Solutions Representative in the United States to retain customers and upsell our video, data, and voice services. You will handle billing inquiries, product questions, and service issues, maintaining high professionalism in every interaction.

In this role you will drive revenue, meet activity goals, and master order processing within the billing system for retained accounts and new sales, while effectively communicating Spectrum's offerings and

Qualifications

• High school diploma or equivalent.
• Strong English reading, writing and speaking skills.
• 2+ years of call center or phone sales experience preferred.

Responsibilities

• Engage with customers to resolve billing inquiries and product questions.
• Apply telephone-based techniques to retain customers and upsell Spectrum services.
• Maintain professionalism in every customer interaction.
• Meet activity goals using call handling metrics.
• Process orders in the billing system for retained accounts and new sales.
• Explain Spectrum products clearly and compare them to competitors.
• Contribute to improved customer experience through transactions.

Skills

Customer service

Verbal communication

Written communication

Product knowledge

Upselling

Billing systems

Education

High school diploma

Tools

Billing software

CRM software

Job description

Spectrum is hiring a Sales and Customer Solutions Representative in the United States to retain customers and upsell our video, data, and voice services. You will handle billing inquiries, product questions, and service issues, maintaining high professionalism in every interaction.

In this role you will drive revenue, meet activity goals, and master order processing within the billing system for retained accounts and new sales, while effectively communicating Spectrum's offerings and