Sales & Customer Solutions Rep — $18+/hr + Incentives

Jobtome; Huntersville (NC); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Competitive pay with incentives

Free Spectrum services

Job summary

Spectrum is hiring a Sales and Customer Solutions Representative to engage customers, resolve billing inquiries, and upsell Spectrum services. You will work in an office environment and support customer retention and revenue growth through effective communication.

Ideal candidates bring 2+ years in call center or phone sales, strong English skills, and familiarity with cable, internet, and TV services. Weekend hours may be required.

Qualifications

• 2+ years of call center experience in customer service or phone sales.
• Ability to read, write, speak and understand English.
• Knowledge of cable TV, data internet and voice services.
• Willingness to work variable hours including weekends and holidays.

Responsibilities

• Engage with customers to resolve billing inquiries, product questions and service complaints.
• Apply telephone-based techniques to retain customers and upsell Spectrum's services.
• Maintain high levels of professionalism and courtesy in every customer interaction.
• Achieve and exceed activity goals by following call handling metrics.
• Master order processing within the billing system for retained accounts and new sales entries.
• Explain Spectrum's products and services and compare them to competitors.

Skills

English proficiency

Cable services knowledge

Customer service

Sales techniques

Communication skills

Billing system proficiency

Computer skills

Time management

Education

High school diploma or equivalent

Tools

Billing system

Job description

Spectrum is hiring a Sales and Customer Solutions Representative to engage customers, resolve billing inquiries, and upsell Spectrum services. You will work in an office environment and support customer retention and revenue growth through effective communication.

Ideal candidates bring 2+ years in call center or phone sales, strong English skills, and familiarity with cable, internet, and TV services. Weekend hours may be required.